Refund Policy- Link to Home 

Refund Policy

Lost or Damaged Packages ​​

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A legal disclaimer updated 4/2026

 

For Zenith Majestic Shoppe LLC, Zenith Majestic Shoppe LLC Artisan Studio & ZM Lifestyle Boutique™

1. Overview
 

At Zenith Majestic Shoppe LLC, including our Artisan Studio and ZM Lifestyle Boutique™, we take pride in providing thoughtfully crafted, and curated, and custom-created pieces. Because of the mixed nature of our products- handmade, personalized, digital, and dropshipped - our refund policy varies depending on item type. 
 

Our goal is always to ensure a beautiful and satisfying experience for you. If something isn't right, we're here to help. 

2. Refund Eligibility
We accept refund request within 14 days , outlined below. 
 

Refunds for Not Satisfied, Defective, Damaged, or Incorrect Items
if an items arrive:

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• Damage

• Defective

• Incorrect

• Poorly Printed ( POD/dropship error)

we will replace or refund the items no cost to you. ​

 

Requirements:​:

• Notify us within 14 days of the delivery

• Provide clear photos of the issue

• Name, date of purchase & reasoning 

Include your order number and description of the problem​​, contact us by email zentihmajesticshoppe@gmail.com

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Refunds for Lost Packages

If tracking shows an item is lost or never delivered, we will: 

• File a claim with the carrier

• Issue a replacement or refund depending on product type

Lost or Damaged Packages

We take great care to ensure all orders are packaged properly and shipped to the delivery address provided at checkout. If your package arrives damaged or does not arrive as expected, please contact us within 7 days of the expected delivery date, and we will be happy to assist you. 

Once an order has been marked as delivered by the carrier, responsibility for the package transfers to the recipient. Please, note that packages left unattended may be subjected to theft. In such cases, we recommend contacting your local postal service or law enforcement for further assistance, as we are unable to replace or refund orders confirmed as delivered. 

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Email: zenithmajesticshoppe@gmail.com or zenithmajesticshoppe@yahoo.com

Business Phone: 1-708-240-3043

 

 "Delivered but Not Received" Claims

We recommend first:

1. Checking with neighbors/household members

2. Contacting your local post office

3. Waiting 24 hours ( carriers sometimes prematurely mark delivered)

If still missing, contact us - we will assist in filing a claim and may offer a replacement at our discretion. ​

 

Refunds due to Seller Error

If we make an error in crafting, fulfillment, or order details, we will immediately correct it. 

 

X 3. Non-refundable Items

Because of he nature of some of our our products, the following items cannot be refunded: 

 

X Custom or Personalized Items

This includes: 

• Custom artwork

• Personalized gifts

• Made-to-order resin art

• Customized POD items

 

Handmade Resin Art​

30 Day Return Policy - Items must be in Original Packaging. Return shipping cost at the buyers expense. Each piece is one-of-a-kind and crafted individually

 

X Digital Downloads

Instant downloads cannot be refunded once delivered. 

 

X Print-on-Demand (POD) Items (Unless Defective)

These are made specifically for each order. 

 

x "Change of Mind" or Buyer's Remorse

We accept returns with 14 days due to preferences or selecting the wrong size/color. Please reach out to us we'll be able to assist you at 1-708-240-3043 or by email at zenithmajesticshoppe@gmail.com

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4. Exchanges

Because many items are custom-made or created via third-party partners: 

• We do not offer traditional exchanges. 

• If you received an incorrect or defective item, we will replace it with the same item or closest available match depending on the product partner.

• Contact Zenith Majestic Shoppe for further assistance. We'll be glad to help. www.zenithmajesticshoppe@yahoo.com">www.zenithmajesticshoppe@yahoo.com

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5. Order Cancellations

Allowed Within 2 Hours of Purchase

After 2 hours, orders may already be in production ( especially POD or Handmade items). 

If production has begun, cancellations are not guaranteed. 

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6. Return Shipping 

For eligible returns: 

• We may provide a prepaid return label only when required.  

• POD/Drop-shipping items typically do not need to be returned- just photo evidence.

 

7. Refund Processing Time

Once approved:

• Refunds are issued within 3-7 business days

• Funds return through the original payment method 

• Processing times may vary depending on your bank. or payment provider

 

8. Final Sale Items

Some items may be marked "Final Sale" due to limited status or hygiene reasons. These cannot be returned or refunded. 

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9. How to Request a Refund or Replacement 

Please email us with

• Your Order Number

• Your Full Name

• Photos of the issue (if applicable) 

• A brief description of the problem

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Email: zenithmajesticshoppe@gmail.com or zenithmajesticshoppe@yahoo.com

Business Phone: 1-708-240-3043

We typically respond 24-48 hours. 

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Zenith Majestic Shoppe LLC reserve the right to update, modify, make change the Refund Policy at any time. Any revisions will be posted on our website with an updated revision date. Continued use of our service or completion of a purchase after changes made constitutes acceptance of th updated policy.​

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