Refund Policy
A legal disclaimer
Last Updated: September 7, 2026
We want you to feel confident shopping with ZM Lifestyle Boutique™ and Artisan Studio™. If something isn't right with an eligible purchase, we're here to help you.
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30-day return Window
Eligible items may be returned within 30 days of confirmed delivery. To begin a return, please contact us through our Contact Us page and select Boutique Customer Care. Please include your order number, name of purchaser, the item you would like to return and the reason for the return. Items sent back without first requesting a return may not be accepted.
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Return Eligibility
To qualify for a return, merchandise should generally be:
~ Unused, unworn and in its original condition
~ Free from damage caused after delivery
~ Returned with original tags, accessories, components and packaging when applicable
~ Accompanied by proof of purchase or an order number
We reserve the right to decline a return when an item dos not meet our applicable return requirements.
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Items That May Not Be Returnable
Unless the item arrives damaged, defective or incorrect. Certain products may not qualify for a return, including:
~ Personalized or customized products
~ Certain made to order items
~ Gift cards
~ Clearance or final sale merchandise when clearly identified as final sale
~ Items that cannot reasonably be returned for health, hyheiwne or safety reasons once opened or used
~ Products otherwise identified as non-returnable on the product page
Any product specific return restrictions will apply in addition to this policy.
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Handmade & Artisan Studio™ Products
because Artisan Studio™ pieces may be individually handmade, slight variations in color, pattern, texture, placement or finish may naturally occur.
These variations are part of the handmade character of the piece and are not necessarily considered defects.
If an Artisan Studio™ product arrives damaged or has a significant problem, please Contact Us promptly with your order number and photographs when appropriate.
We will review the issue and determine the appropriate resolution, which may include a replacement, refund or remedy depending on the circumstances and applicable law.
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Return Shipping
Unless an item is damaged, defective, incorrect or otherwise covered by applicable law, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by law or the return results from an error on our part. Return Instructions and the appropriate return destination will be provided after your return results from an error on our part. Please do not return an item to a manufacturer, supplier or fulfillment address without receiving return instructions from us first.
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Partner - Fulfilled Products
Some ZM Lifestyle Boutique™ products are fulfilled with the assistance of trusted-third party partners. Please, contact Zenith Majestic Shoppe LLC first rather than sending merchandise directly to a fulfillment partner. We will provide the instructions for eligible returns.
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Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method unless another method is required by applicable law or agreed upon. Your bank, card issuer or payment processing time before the refund appears in your account.
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Exchanges
Product availability can change, piticularly for handmade, seasonal, limited or partner-filled merchandise. If you would like a different product, size or variation, please contact us to determine whether an exchange is available.
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Cancellations
If you need to cancel an order, contact us a soon as possible. We cannot guarantee cancellation once an order has entered production, processing or fulfillment. Made to order or customized products may not be cancelable after production begins.
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In person Purchases
Purchases made at markets, fairs, pop-ups or other in person events may be subject to our separate In-person.
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Your Legal Rights
Nothing in this policy is intended to limit rights or remedies available to you the consumers under applicable law.
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Need Help?
Visit our Contact Us page and select Boutique Customer Care . Please include your order number so we can assist you more efficiently. Please contact by email zenithmajesticshoppe@gmail.com or call 1-708-240-3043.
Zenith Majestic Shoppe LLC
ZM Lifestyle Boutique™ ~ Artisan Studio™
Editorial note: This was developed with the assistance of AI tools, reviewed & edited for publication by Zenith Majestic Shoppe LLC.